Shipping policy
SHIPPING & DELIVERY
At Fluffnut, we focus on bringing stylish, lightweight, and comfortable summer clothing for children directly to families worldwide. Every order is carefully prepared to ensure a smooth and reliable shopping experience.
ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation. During high-demand periods, processing times may require additional time.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
ESTIMATED SHIPPING TIMES
Italy: 4–8 business days
Europe: 5–10 business days
United Kingdom: 5–10 business days
United States & Canada: 7–14 business days
International Orders: 7–18 business days
Please note that delivery times are estimates and may vary depending on customs procedures, carrier delays, weather conditions, or seasonal demand.
TRACKING INFORMATION
All eligible orders include tracking. Tracking updates may require a few days to appear after shipment confirmation.
If you have not received tracking information within 5 business days after placing your order, please contact us at:
CUSTOMS & IMPORT DUTIES
International customers may be subject to customs fees, import taxes, or local duties depending on their country’s regulations. These charges are the responsibility of the customer.
INCORRECT ADDRESS
Customers are responsible for providing accurate shipping information during checkout. Fluffnut cannot guarantee replacement or refund for orders shipped to incorrectly entered addresses.
LOST OR DELAYED PACKAGES
If your package is significantly delayed or appears lost in transit, please contact our support team. We will work with the carrier to assist in resolving the issue as quickly as possible.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the package and product.
CONTACT INFORMATION
Trade Name: Fluffnut
Owner: Alessandro Piraino
Address: Largo Delle Tortore 4, 90125 Palermo (PA), Italy
Phone: +39 3513592203
Email: fluffnut@outlook.it