FREQUENTLY ASKED QUESTIONS

HOW LONG DOES SHIPPING TAKE?

Shipping times depend on the destination country.

Italy: 4–8 business days
Europe: 5–10 business days
International: 7–18 business days

Processing times are usually 1–3 business days.

DO YOU PROVIDE TRACKING?

Yes. Once your order has been shipped, you will receive a tracking number by email.

ARE YOUR CLOTHES SUITABLE FOR HOT WEATHER?

Absolutely. Fluffnut collections are specifically selected for spring and summer comfort, using lightweight and breathable materials suitable for warmer temperatures.

HOW DO I CHOOSE THE RIGHT SIZE?

Most products include detailed fit information directly on the product page. Many of our collections feature relaxed or flexible fits designed for everyday comfort.

If you are unsure, we recommend choosing the larger size for growing children.

WHAT IF MY ITEM ARRIVES DAMAGED?

Please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the situation and assist you as quickly as possible.

CAN I CANCEL MY ORDER?

Orders may only be canceled before shipment processing begins. Once an order has been dispatched, cancellation may no longer be possible.

DO YOU SHIP INTERNATIONALLY?

Yes, Fluffnut ships to many countries worldwide.

WHY DOES MY TRACKING SHOW LIMITED UPDATES?

Tracking systems sometimes require several days to fully update after shipment. International logistics and customs processing may also temporarily slow updates.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major secure payment methods available at checkout, including credit/debit cards and supported digital payment providers.

HOW CAN I CONTACT FLUFFNUT?

You can contact us anytime at:

fluffnut@outlook.it
+39 3513592203